Return & Refund Policy

We appreciate the interest shown by you in our products. We are sure that our products would be as per your requirement and match your expectations.

We deliver only post all necessary approvals for the sample and trust our product quality. However in case you are not entirely satisfied with your purchase, we are here to help.

Payments
Online Payment at Shruha Food Industries facilitated by Third Party and hence Shruha Food Industries cannot be held responsible for any errors. In case of any such issues, you need to connect with your respective banks.

In case payment failure is displayed yet payment is debited, then the payment would be auto-reversed within 7 working days.
 
Returns
In case of any defect, you can return the products within 3 calendar days from the date you received it.

To be eligible for return:
Product should be unused
Product should be in exact same condition as delivered
Product must be in the original packing
You should be able to furnish the receipt or proof of purchase.

Refunds
Refunds would be provided to returned products subject to inspection

On receipt of the returned items, they will be inspected to ensure that they are unused, in exact same condition as delivered and in original packaging. We will notify you on the status of your refund post inspection.

On approval of return, the refund will be initiated via the same mode as payment was received. The credit would be received within 2-7 days based on the mode of your payment as well as your card issuer's policies.

Cancellation Policy.

You are entitled to cancel your order prior to us dispatching the order from our Factory or in case of any personal reasons or in change of mind about the order.

In order to exercise Your right of cancellation, you must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

By phone number: +91 9445677877 or +91-9444451228

By email with Subject "Order cancellation" with your order details at shruhafoods@gmail.com  

We will reimburse You no later than 14 days from the day of return/cancellation. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us
If you have any questions on how to return your item to us, contact us on ( shruhafoods@gmail.com) or reach us at (+91-9445677877)